MTS offers a wide variety of training programs which we can tailor to your needs. Courses include:

Oral Presentations/Communication. What makes up communication? Why do we communicate? Learn what is going on in your listeners’ brains. Gain valuable tools and insight and learn how to make powerful presentations that move people off of stuck and on to success!

Priority Management. Learning how to prioritize can be a real challenge for many people. Aristotle said that there are three basic steps that you must take to get what you want out of life:

  • Understand that you can achieve success.
  • Define what success represents
  • Organize your life around the achievement of success.

We’ll explore how to accomplish this awesome task.

Meetings. To meet or not to meet…that is the question! Have you ever been to a meeting that wasted your time? Have you ever been to a meeting and wondered why you were even invited? Have you ever been to a meeting and come away more confused about the task at hand? We spend a lot of time in meetings. Learn how to get more out of the time you spend in meetings and how to get more out of the people who attend. Learn how to plan and deliver meetings that inspire and invigorate instead of depress and demoralize!

Internal Customers. We live in a world of customers. We are constantly providing and receiving services for/from others. In this session we will identify your “customers” here at Alliance - they aren’t just the folks who purchase our world class petroleum products. Your best “customer” might be a cubicle away! Learn how to identify and interact with your “customers” in a way that enhances relationships, builds value, and creates synergy.

Talent Management, Growth/Development. “You, Inc.” How does that sound? The future is full of opportunity. Without proper preparation that future full of opportunity will look like a dreary wasteland. Tom Peters, a world famous business author and lecturer says, “Whether you work for yourself or for a corporation, the skill set you need to survive the next 10 to 20 years will be the same.” In this course we will identify trends, analyze the workforce of the future, and learn how to manage the business of You! We need to be nimble-ready to innovate at a moments notice. Let’s learn together fun and innovative ways to grow our careers, increase our skills, and fortify our bank accounts to survive and enjoy the future workplace.

Teambuilding/Trust. Every initiative should have a measurable, bottom-line impact upon your business. This can be very difficult to accomplish but is achievable with thought and preparation. The teams that we’re part of and the teams that we depend on will help us meet or exceed our business goals. We spend years learning our individual craft/discipline and that is good. However, we do not live or work in a vacuum. Depending on others is not optional in the new millennium. In this course you will attend with the team you work with the most. Hands on activities will demonstrate the need for good teamwork and show fun ways to improve communication, purpose, direction, and most importantly results.

Leadership
The Leader in Each of Us
Bringing Out the Best in Others
Moving the Organization Forward: Defining Your Team’s Contribution
Keeping Your Team on Course: Tools + Techniques
Establishing Performance Expectations
Identifying Work Priorities
Setting Verifiable Goals
Managing Your Priorities
Proactive Listening
Correcting Performance Problems
Conducting a Collaborative Performance Review

Presentation Skills + Facilitation Techniques
The Basic Learning Process: How Adults Learn
Giving and Receiving Constructive Feedback
Facilitations Skills Behaviors and Techniques
Establish a Comfortable Learning Environment
Develop Participation
Dealing with Challenging Behavior
The Role of the Instructor: Setting up Skills Practice
Flipcharts
Prepared Wall charts
Visual Aid Clinic
PowerPoint

Communication
Nonverbal Communication
Communication: Getting Good Information
Asking and Listening Techniques
Communication: Giving Good Information
Give Clear and Concise Instructions

Customer Service
Serving a World of Customers
Reaching for Stellar Service
Connecting with Customers
Guiding Customer Conversations
Meeting Unspoken Customer Needs
Healing the Customer Relationship

Problem Solving
Solving Problems: The Basic Process
Solving Problems: Tools + Techniques
Participating in Problem Solving Sessions

Change Management
Change Management
Gaining Commitment to Preset Goals

Innovation
The Business of Paradigms: Discovering the Future
The Four Stages of Teams

Project Management
Goal Setting
Coaching & Counseling
Time Management
Union Issues
Teams
Coping with Conflict
Non-Verbal Communication
Respect & Communication
Managing Your Time & Priorities
Coaching: How to Help Others Shine
The Anatomy of a Great Meeting

 

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